:root{
  --red:#d70012;--red2:#ff3443;--ink:#111;--muted:#6c6c73;--bg:#f8f8f8;
  --card:#fff;--line:#e7e7ea;--soft:#fff2f3;--ok:#11814c;--warn:#ad6d00;
  --danger:#a7000c;--radius:22px;--shadow:0 16px 40px rgba(17,17,17,.08)
}
*{box-sizing:border-box}
html,body{margin:0;min-height:100%;font-family:Inter,ui-rounded,"Trebuchet MS",system-ui,-apple-system,Segoe UI,Arial,sans-serif;background:var(--bg);color:var(--ink)}
button,input,textarea,select{font:inherit}button{cursor:pointer}img{display:block;max-width:100%}a{color:inherit}.hidden{display:none!important}
.btn{border:0;border-radius:15px;padding:12px 17px;font-weight:900;cursor:pointer;transition:.18s;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:7px}
.btn:hover{transform:translateY(-1px)}.btn:disabled{opacity:.55;cursor:wait;transform:none}
.btn-primary,.btn.primary{background:linear-gradient(135deg,var(--red),var(--red2));color:#fff;box-shadow:0 10px 24px rgba(215,0,18,.22)}
.btn-dark,.btn.dark{background:#111;color:#fff}.btn-light,.btn.light{background:#fff;border:1px solid var(--line);color:var(--ink)}
.btn-danger{background:#fff0f1;color:var(--danger)}.btn.compact{padding:8px 11px;border-radius:11px;font-size:12px}
.input,.form-field input,.form-field select,.form-field textarea{width:100%;padding:13px 14px;border:1px solid var(--line);border-radius:14px;background:#fff;outline:none}
.input:focus,.form-field input:focus,.form-field select:focus,.form-field textarea:focus{border-color:var(--red);box-shadow:0 0 0 4px rgba(215,0,18,.09)}
label{display:block;font-weight:900;font-size:13px;margin:14px 0 7px}.form-field{display:block;font-weight:900;font-size:13px}.form-field textarea{min-height:112px;resize:vertical}.wide{grid-column:1/-1}
.muted{color:var(--muted)}.eyebrow{font-size:11px;letter-spacing:.08em;font-weight:950;color:var(--red);text-transform:uppercase}
.note{margin-top:14px;padding:12px 14px;border:1px solid #ffd6d9;background:#fff7f8;border-radius:14px;color:#7e1b23;font-size:13px}
.auth-loader{min-height:100vh;display:grid;place-items:center;padding:24px;background:#fff}
.auth-loader-card{width:min(460px,100%);display:grid;justify-items:center;gap:12px;text-align:center;background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:30px;box-shadow:var(--shadow)}
.auth-loader-card img{width:min(250px,80%)}.auth-loader-card span{color:var(--muted)}
.spinner{width:29px;height:29px;border-radius:50%;border:3px solid #eceef1;border-top-color:var(--red);animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}
.login{min-height:100vh;display:grid;grid-template-columns:1.05fr .95fr;background:#fff}
.hero{padding:48px;background:linear-gradient(145deg,#c90011,#ff3845);color:#fff;display:flex;flex-direction:column;justify-content:space-between;position:relative;overflow:hidden}
.hero:before{content:"♥";position:absolute;font-size:110px;color:rgba(255,255,255,.13);right:9%;top:7%;transform:rotate(10deg)}
.hero:after{content:"";position:absolute;width:540px;height:540px;border:86px solid rgba(255,255,255,.10);border-radius:50%;right:-210px;bottom:-210px}
.logo-card{background:#fff;border-radius:26px;padding:18px 22px;width:min(520px,100%);box-shadow:var(--shadow);z-index:1}
.hero-copy{z-index:1;max-width:760px}.hero h1{font-size:clamp(44px,5vw,74px);line-height:.95;margin:0 0 20px}.hero p{font-size:20px;line-height:1.6;max-width:650px}
.badges{z-index:1;display:flex;gap:10px;flex-wrap:wrap}.badge{padding:9px 13px;border-radius:999px;border:1px solid rgba(255,255,255,.38);background:rgba(255,255,255,.12);font-weight:800}
.login-panel{display:grid;place-items:center;padding:38px}.login-box{width:min(450px,100%)}.login-box h2{font-size:34px;margin:0 0 8px}.full{width:100%;margin-top:15px}
.msg{margin-top:14px;padding:12px 14px;border-radius:13px;font-size:14px}.msg.err{background:#fff0f1;color:#96000a}.msg.ok{background:#ecfbf3;color:#086c3d}
.brush-title{display:inline-block;background:linear-gradient(90deg,var(--red),#f22231);color:#fff;padding:9px 18px;border-radius:5px 16px 6px 14px;transform:rotate(-.4deg);font-weight:950;letter-spacing:.4px;box-shadow:0 8px 20px rgba(215,0,18,.16)}
.app{display:grid;grid-template-columns:268px 1fr;min-height:100vh}
.sidebar{background:#fff;border-right:1px solid var(--line);padding:18px 14px;position:sticky;top:0;height:100vh}
.side-logo-wrap{padding:8px 10px 20px;border-bottom:1px solid var(--line);margin-bottom:14px}.side-logo-wrap img{width:100%;max-width:205px}
.nav{display:grid;gap:7px}.nav button{border:0;background:transparent;color:#444;padding:12px 13px;text-align:left;border-radius:13px;font-weight:850}
.nav button:hover,.nav button.active{background:var(--soft);color:var(--red)}
.admin-sep{border-top:1px dashed #ddd;margin-top:10px;padding-top:12px}
.side-bottom{position:absolute;left:14px;right:14px;bottom:16px}
.role-box{padding:10px 12px;border-radius:13px;background:#fafafa;border:1px solid var(--line);font-size:13px;margin-bottom:10px;display:grid;gap:3px}
.role-box span{font-size:11px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.content{padding:28px 32px 84px;min-width:0}
.topbar{display:flex;justify-content:space-between;align-items:center;gap:18px;margin-bottom:24px}
.topbar h1{margin:0;font-size:30px}.user-chip{background:#fff;border:1px solid var(--line);border-radius:999px;padding:8px 12px;display:flex;align-items:center;gap:9px}
.avatar{width:34px;height:34px;border-radius:50%;background:#ffe7e9;color:var(--red);display:grid;place-items:center;font-weight:950}
.grid{display:grid;gap:17px}.cards{grid-template-columns:repeat(4,minmax(140px,1fr));margin-top:14px}
.card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:21px;box-shadow:0 4px 16px rgba(0,0,0,.035)}
.kpi small{display:block;color:var(--muted);font-weight:900;font-size:11px;text-transform:uppercase;letter-spacing:.03em}.kpi strong{display:block;font-size:34px;font-weight:950;margin-top:8px}.kpi span{display:block;margin-top:5px;color:var(--muted);font-size:12px}
.table-wrap{margin-top:14px;overflow:auto;background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:0 4px 16px rgba(0,0,0,.035)}
.table-wrap table{width:100%;border-collapse:collapse;min-width:980px}.table-wrap th,.table-wrap td{text-align:left;border-bottom:1px solid var(--line);padding:12px;font-size:14px;vertical-align:top}
.table-wrap th{font-size:12px;color:var(--muted);text-transform:uppercase;background:#fff}.table-wrap tbody tr:hover{background:#fffafa}.table-wrap td small{display:block;color:var(--muted);font-size:11px;margin-top:4px}
.empty{text-align:center;padding:44px 20px;color:var(--muted);margin-top:14px;background:#fff;border:1px solid var(--line);border-radius:var(--radius);display:grid;gap:6px}
.compact-empty{margin:0;padding:28px 16px;box-shadow:none}.view-head,.section-title{display:flex;justify-content:space-between;align-items:center;gap:15px;margin:28px 0 14px}.view-head h2,.section-title h2,.section-title h3{margin:3px 0 0}
.compact-title{margin:0 0 16px}.case-panel{margin-top:14px;background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:21px;box-shadow:0 4px 16px rgba(0,0,0,.035)}
.case-layout{display:grid;grid-template-columns:minmax(0,1.05fr) minmax(380px,.95fr);gap:18px}.case-layout .case-panel{margin-top:0}
.case-summary-head{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:15px;color:var(--muted);font-size:12px}
.case-grid{display:grid;grid-template-columns:1fr 1fr;gap:13px}.info-card{padding:15px;border:1px solid var(--line);border-radius:16px;background:#fff}.info-card>span{display:block;font-size:10px;font-weight:950;color:var(--muted);text-transform:uppercase;letter-spacing:.05em}.info-card strong{display:block;margin-top:6px}.info-card p{margin:6px 0 0;color:#444}.info-card a{display:block;margin-top:7px;text-decoration:none;color:var(--red);font-weight:850}.info-card.accent{background:#fff6f7;border-color:#ffd7db}
.actions{display:flex;gap:9px;flex-wrap:wrap;margin-top:16px}.status-pill{display:inline-flex;align-items:center;border-radius:999px;padding:6px 9px;font-size:10px;font-weight:950;letter-spacing:.02em;white-space:nowrap}
.status-new{background:#fff1d8;color:#8b5a00}.status-progress{background:#eaf3ff;color:#24558d}.status-follow{background:#f4eaff;color:#6b2c94}.status-saved{background:#e8f8ef;color:#0a6c3a}.status-lost{background:#ffe9eb;color:#9b1420}.status-noanswer{background:#f0f1f3;color:#555}.status-closed{background:#ececec;color:#555}
.status-dot{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:900}.status-dot:before{content:"";width:8px;height:8px;border-radius:50%;background:#999}.status-dot.ok{color:#0a6c3a}.status-dot.ok:before{background:#22a866}.status-dot.off{color:#777}.status-dot.off:before{background:#aaa}
.role-pill{display:inline-flex;padding:6px 9px;border-radius:999px;background:#f3f3f4;font-weight:900;font-size:11px}
.user-workspace{display:grid;grid-template-columns:minmax(0,1fr) minmax(360px,.85fr);gap:18px;align-items:start}.user-workspace .case-panel{margin-top:18px}.user-editor{position:sticky;top:18px}.input-action{display:grid;grid-template-columns:1fr auto;gap:8px;align-items:center}
.check-field{display:flex;align-items:flex-start;gap:10px;padding:13px;border:1px solid var(--line);border-radius:14px;background:#fff;margin:0}.check-field input{margin-top:3px}.check-field span{display:grid;gap:3px}.check-field small{font-weight:500;color:var(--muted)}
.analytics-grid,.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.reason-list{display:grid;gap:9px}.reason-row,.setting-row{display:flex;justify-content:space-between;align-items:center;gap:14px;padding:12px 0;border-bottom:1px solid var(--line)}.reason-row:last-child,.setting-row:last-child{border-bottom:0}
.setting-row span:first-child{display:grid;gap:4px}.setting-row small{color:var(--muted)}.decision-bars{display:grid;gap:18px}.decision-bars>div{display:grid;grid-template-columns:1fr auto;gap:8px;align-items:center}.bar{grid-column:1/-1;height:12px;border-radius:999px;background:#edf2ef;overflow:hidden}.bar i{display:block;height:100%;background:#22a866}.bar.lost{background:#f7e9eb}.bar.lost i{background:#d70012}
.toast{position:fixed;right:22px;bottom:22px;background:#111;color:#fff;padding:13px 15px;border-radius:13px;z-index:50;box-shadow:var(--shadow)}.toast.ok{background:#0f6e40}.toast.err{background:#9c1721}
@media(max-width:1180px){.case-layout{grid-template-columns:1fr}.user-workspace{grid-template-columns:1fr}.user-editor{position:static}}
@media(max-width:1100px){.cards{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:960px){
  .login{grid-template-columns:1fr}.hero{display:none}.app{grid-template-columns:1fr}.sidebar{position:static;height:auto;min-height:0;border-right:0;border-bottom:1px solid var(--line)}
  .side-logo-wrap{max-width:220px}.side-bottom{position:static;margin-top:14px}.nav{grid-template-columns:repeat(3,minmax(0,1fr))}.admin-sep{display:contents}
  .content{padding:18px 14px 88px}.case-grid,.analytics-grid,.settings-grid{grid-template-columns:1fr}.wide{grid-column:auto}
}
@media(max-width:650px){
  .nav{grid-template-columns:1fr 1fr}.cards{grid-template-columns:1fr 1fr}.topbar{align-items:flex-start;flex-direction:column}.login-panel{padding:24px 18px}.auth-loader-card{padding:24px}
  .table-wrap{border-radius:16px}.user-chip{align-self:flex-end}.case-summary-head{align-items:flex-start;flex-direction:column}.input-action{grid-template-columns:1fr}.input-action .btn{width:100%}
}